Refund policy
Order Cancellation
Orders can be cancelled on the same day they were placed as long as cancellation is complete by 12:00 p.m. Pacific Time only. Orders cannot be cancelled after 12:00 p.m. Pacific Time. KBEAUTY-USA.com will make reasonable efforts to refund an order placed in error. In the event an order cannot be cancelled, a Customer must follow the procedure described below.
Returns of Defective or Damaged Products
For any items that were defective at the time that KBEAUTY-USA.com delivered them to the carrier, KBEAUTY-USA.com will, at the option of the Customer: (1) replace and ship replacements for the defective items to the Customer at no additional charge if replacements are available or (2) refund the amount paid for the items by crediting 100% of the purchase price, sales tax, LESS shipping and handling charges to the credit/debit card used to make the purchase. The Customer shall be responsible for return shipping costs. KBEAUTY-USA.com reserves the right to arrange a pick-up for defective product(s) or for those KBEAUTY-USA.com wishes to examine at no charge to the purchaser, at its discretion. The determination of whether the items were defective at the time of shipment shall be made by KBEAUTY-USA.com in its sole discretion.
Returns Under the Satisfaction Guarantee
Customers may only return opened product(s) that were purchased individually (not within a kit or promotional bundle)* and that they are not completely satisfied with if it is the first time they have purchased the product(s) EXCLUDING ALL MAKEUP PRODUCTS. If they meet this requirement, they may return the product(s) within seven (7) days from the date of receipt of order for a refund of 100% of the purchase price, sales tax, LESS shipping and handling charges. KBEAUTY-USA.com. The Customer shall be responsible for return shipping costs. Refunds will be returned to the credit/debit card used for purchase only after product/s were received and inspected by the warehouse.
Return & Exchange Policy For the health and safety of our customers, ALL opened or used cosmetic/makeup products are FINAL SALE. This applies to ALL lipsticks, lip tints, foundations, lip oils and all other makeup items.
All Other Returns
After seven (7) days, returns for items purchased that were purchased individually (not within a kit or promotional bundle)* that the Customer has previously purchased before, the product(s) must be unopened and resalable, as defined below, and the return must be processed 15 days from the date of receipt of order for a refund of the amount paid for the product, minus a 10% restocking fee and shipping & handling charges. The Customer shall be responsible for return shipping costs. Shipping charges may be refunded upon review of return reason, but this is not guaranteed. Refunds will be returned to the credit/debit card used for purchase only after product/s were received by the warehouse.
Resalable Items
KBEAUTY-USA.com's products are “resalable” only if they meet all of the following requirements:
• The items are unopened and unused - PRODUCT SEALS ARE INTACT.
• The packaging and labeling are current and have not been altered or damaged.
• The item must have an expiration date at least one year from date of return.
• The items and their packaging are in such condition that it is commercially reasonable to sell the items at full price.
• The items, at the time of purchase, were not identified as non-refundable, discontinued, expired or seasonal items.
*Partial returns for kits and promotional bundles are not allowed. Merchandise must be returned as a full set for a refund.
Incomplete Orders Dispute
KBEAUTY-USA.com always ensures that each order is inspected for completeness before shipping. To dispute incomplete order, the customer needs to provide a PHOTO of the Packing Slip (front & back) which is included in their order packaging. This will allow us to determine and investigate if indeed the order was incomplete when shipped out. FAILURE to produce said document will VOID any incomplete order allegations.