Policies
Shipping Policy
Free Shipping Over $200
*Free Shipping Over $200 for U.S.A only.
Shipping Charges
Shipping charges will be automatically calculated based on the final delivery address and applied to the total of the order.
Order Tracking
Once an order has been placed, a tracking number will be provided via a shipment confirmation email, generally within 5 business days. A Customer may contact the Customer Service at CS@KBEAUTY-USA.com if such an email is not received for order tracking information. Once an order has been shipped, the tracking information will be made available via KBEAUTY-USA.com and via the Order History page on the KBEAUTY-USA.com website.
After KBEAUTY-USA.com has accepted and processed an order, it will make reasonable efforts to ship the order to the address specified in the order using a carrier chosen by KBEAUTY-USA.com. The risks of loss or damage will pass to the customer upon the carrier’s confirmation of delivery to the specified address. Orders are shipped on business days only, excluding Federal Holidays. Customers should allow up to 2 business days for order processing and an additional 5-7 business days for delivery within the continental U.S., and up to 14 business days for delivery within Canada. In some instances, additional business days may be necessary to complete delivery due to carrier handling and routing, which is outside of KBEAUTY-USA.com’s control. KBEAUTY-USA.com will make reasonable efforts to fill Customers’ orders but will not be liable for any delay in delivery due to carrier error or for orders where proof of delivery has otherwise been provided to KBEAUTY-USA.com by said carrier. KBEAUTY-USA.com reserves the right to cancel any order where the address has been changed after the order is placed. Any orders which are deemed undeliverable by the carrier within or up to 15 days of the date of order placement will be automatically cancelled and refunded.
Order Cancellation
Orders can be cancelled on the same day they were placed as long as cancellation is complete by 12:00 p.m. Pacific Time only. Orders cannot be cancelled after 12:00 p.m. Pacific Time. KBEAUTY-USA.com will make reasonable efforts to refund an order placed in error. In the event an order cannot be cancelled, a Customer must follow the procedure described below.
Returns of Defective or Damaged Products
For any items that were defective at the time that KBEAUTY-USA.com delivered them to the carrier, KBEAUTY-USA.com will, at the option of the Customer: (1) replace and ship replacements for the defective items to the Customer at no additional charge if replacements are available or (2) refund the amount paid for the items by crediting 100% of the purchase price, sales tax, and shipping charges to the credit/debit card used to make the purchase. KBEAUTY-USA.com reserves the right to arrange a pick-up for defective product(s) or for those KBEAUTY-USA.com wishes to examine at no charge to the purchaser, at its discretion. The determination of whether the items were defective at the time of shipment shall be made by KBEAUTY-USA.com in its sole discretion.
Returns Under the Satisfaction Guarantee
Customers may only return opened product(s) that were purchased individually (not within a kit or promotional bundle)* and that they are not completely satisfied with if it is the first time they have purchased the product(s). If they meet this requirement, they may return the product(s) within seven (7) days from the date of order for a refund of 100% of the purchase price, sales tax, and shipping charges. KBEAUTY-USA.com will cover the return shipping costs. Refunds will be returned to the credit/debit card used for purchase only after product/s were received by the warehouse.
All Other Returns
After seven (7) days, returns for items purchased that were purchased individually (not within a kit or promotional bundle)* that the Customer has previously purchased before, the product(s) must be unopened and resalable, as defined below, and the return must be processed 15 days from the date of order for a refund of the amount paid for the product, minus a 10% restocking fee and shipping charges. The Customer shall be responsible for return shipping costs. Shipping charges may be refunded upon review of return reason, but this is not guaranteed. Refunds will be returned to the credit/debit card used for purchase only after product/s were received by the warehouse.
Resalable Items
KBEAUTY-USA.com's products are “resalable” only if they meet all of the following requirements:
• The items are unopened and unused.
• The packaging and labeling are current and have not been altered or damaged.
• The item must have an expiration date at least one year from date of return.
• The items and their packaging are in such condition that it is commercially reasonable to sell the items at full price.
• The items, at the time of purchase, were not identified as non-refundable, discontinued, expired or seasonal items.
*Partial returns for kits and promotional bundles are not allowed. Merchandise must be returned as a full set for a refund.
